❓ Frequently Asked Questions

Account creation is simple and free:

1. Open DataHub app after installation
2. Tap "Create Account" or "Sign Up"
3. Enter your phone number (must be valid for SMS verification)
4. Enter the SMS verification code sent to your phone
5. Set a strong password (min 8 characters with numbers)
6. Complete your profile with basic information
7. Accept terms and conditions

Note: One phone number = one account. Use your primary number for easy recovery.

Password reset process:

1. On the login screen, tap "Forgot Password?"
2. Enter your registered phone number
3. You'll receive an SMS with a reset code
4. Enter the reset code in the app
5. Create a new password (different from previous one)
6. Confirm your new password

Still having issues? Contact our support team with your phone number for manual assistance.

Common reasons for account suspension:

• Multiple failed login attempts
• Suspicious transaction patterns
• Using VPN or proxy servers
• Violation of terms of service
• Chargeback or payment disputes

To resolve:

1. Check your email for suspension notice
2. Contact support with your account details
3. Provide any requested verification documents
4. Wait for manual review (usually 24-48 hours)

Account verification levels:

• Basic (SMS verified): ₦50,000 daily limit
• Standard (ID verified): ₦200,000 daily limit
• Premium (Full KYC): ₦1,000,000+ daily limit

Required documents for full verification:

• Government-issued ID (National ID, Driver's License, Passport)
• Bank statement or utility bill (address proof)
• Clear selfie holding your ID

Upload documents in the app under Settings → Account Verification

Supported payment methods:

• Bank Transfer: All Nigerian banks via bank transfer
• Debit/Credit Cards: Visa, Mastercard, Verve
• USSD: *737#, *894#, *770# and other bank codes
• Mobile Money: MTN MoMo, Airtel Money (coming soon)
• Crypto: Bitcoin, USDT (for advanced users)
• Bank Apps: Direct payment via banking apps

Minimum funding: ₦100 | Maximum: ₦500,000 per transaction

Don't worry! This happens occasionally due to bank delays.

Immediate steps:

1. Wait 10-15 minutes - most payments reflect automatically
2. Check your transaction history in the app
3. Take a screenshot of your bank debit alert
4. Note the transaction reference number

If still not reflected after 30 minutes:

• Contact support via in-app chat
• Provide: Transaction reference, amount, time, bank name
• Attach screenshot of debit alert
• Our team will resolve within 2-6 hours

DataHub Fee Structure:

• Wallet Funding: Free for bank transfers, 1.5% for card payments
• Airtime Purchase: 2-4% discount (you earn money!)
• Data Purchase: 3-8% discount on most networks
• Bill Payments: ₦50-100 convenience fee
• Wallet Withdrawal: ₦50 to any Nigerian bank
• Bulk Transactions: Additional 0.5% discount

Note: Rates vary by network and may change. Check current rates in the app.

Withdrawal process:

1. Go to "Wallet" section in the app
2. Tap "Withdraw" or "Transfer to Bank"
3. Enter the amount (minimum ₦500)
4. Select your bank and enter account number
5. Verify account name matches your profile
6. Confirm withdrawal with your PIN/password

Processing time:

• Same bank: Instant to 5 minutes
• Other banks: 15 minutes to 2 hours
• Weekends/holidays: May take longer due to bank processing

Supported Networks in Nigeria:

• MTN: Airtime, Data, SME data sharing
• Airtel: Airtime, Data, SME data sharing
• Glo: Airtime, Data, SME data sharing
• 9mobile: Airtime, Data, SME data sharing

Bill Payment Services:

• Electricity: EKEDC, IKEDC, AEDC, PHCN, and 20+ others
• Cable TV: DStv, GOtv, StarTimes
• Internet: Smile, Spectranet, Swift
• Education: WAEC, NECO, JAMB

International VTU: 200+ countries including Ghana, Kenya, South Africa

Common reasons for failed transactions:

• Insufficient wallet balance - Check your wallet before purchasing
• Invalid phone number - Ensure 11 digits and correct network
• Network maintenance - Try again in 30 minutes
• Server overload - Common during peak hours (7-9 PM)
• Data plan not available - Some plans may be temporarily unavailable

If money was deducted but service not delivered:

1. Wait 5-10 minutes for processing
2. Check transaction status in "History" section
3. Contact support with transaction ID if not resolved in 30 minutes

Bulk transaction features:

• CSV Upload: Upload file with phone numbers and amounts
• Manual Entry: Add multiple numbers one by one
• Saved Lists: Save frequent customer lists
• Mix Networks: Different networks in same batch

CSV file format:

Phone Number, Amount, Network
08012345678, 1000, MTN
07098765432, 500, Airtel

Benefits:

• Process up to 1000 transactions at once
• Additional 0.5% discount on bulk purchases
• Progress tracking and error reporting
• Automatic retry for failed transactions

Regular Data Plans:

• Direct purchase from network operators
• Standard pricing from telecom companies
• Can be shared via network's sharing features
• Full speed and validity period

SME Data Plans:

• Small & Medium Enterprise plans with better rates
• Cheaper than regular plans (30-50% discount)
• Can be shared to multiple lines
• Slightly different data allocation method
• Available for MTN, Airtel, Glo, 9mobile

Recommendation: Use SME for better savings, regular data for guaranteed compatibility

Yes! DataHub has advanced offline capabilities:

• Transaction Queuing: Create transactions offline, they'll process when online
• Data Caching: View transaction history and account info offline
• Contact Management: Access saved customer lists without internet
• Auto-Sync: Everything syncs automatically when connection returns

What works offline:

• Creating airtime/data purchase requests
• Viewing transaction history (cached)
• Managing customer contacts
• Accessing saved bulk transaction lists

What requires internet: Final transaction processing, wallet funding, account verification

DataHub Security Features:

• Bank-level Encryption: AES-256 encryption for all data
• Two-Factor Authentication: SMS + password protection
• Secure Payment Processing: PCI DSS compliant payment gateways
• Fraud Detection: AI-powered transaction monitoring
• Regular Security Audits: Third-party security assessments

Your Money Protection:

• Wallet funds held in secured, segregated accounts
• Multiple backup servers and redundancy
• Insurance coverage for digital assets
• 24/7 fraud monitoring and prevention

Additional Safety Tips:

• Never share your login details with anyone
• Use strong, unique passwords
• Log out from shared devices
• Enable app lock/biometric authentication

Performance optimization steps:

1. Clear app cache: Settings → Apps → DataHub → Storage → Clear Cache
2. Close background apps: Free up RAM by closing unused apps
3. Restart the app: Force close and reopen DataHub
4. Update the app: Download latest version from our website
5. Restart device: Simple restart can fix many issues
6. Check storage space: Ensure at least 500MB free space

System requirements:

• Android 5.0+ (API level 21)
• 2GB RAM minimum (4GB recommended)
• 100MB free storage space
• Stable internet connection

Since DataHub is not on Google Play Store, you need to manually update:

1. Visit our official website
2. Download the latest APK version
3. Install over the existing app (no need to uninstall)
4. Your account and data will remain intact

Update notifications:

• In-app notifications when new version available
• SMS alerts for critical security updates
• Follow our social media for update announcements

Current version: v2.0.0 (Latest: December 2024)

DataHub offers competitive profit margins:

• Airtime: 2-4% profit on all networks
• Data bundles: 3-8% profit depending on network and plan
• SME data: 5-12% profit (higher margins)
• Bill payments: ₦50-200 commission per transaction
• Bulk transactions: Additional 0.5% bonus

Example earnings (monthly):

• Small scale (₦100k sales): ₦3,000-5,000 profit
• Medium scale (₦500k sales): ₦15,000-25,000 profit
• Large scale (₦2M+ sales): ₦60,000-120,000+ profit

Tips to maximize earnings: Focus on data sales, use bulk features, build customer base

Yes! DataHub provides REST API for developers and businesses:

API Features:

• All VTU services (airtime, data, bills)
• Wallet management and funding
• Transaction status checking
• Balance inquiry and history
• Webhook notifications for transaction updates

API Requirements:

• Verified business account
• Minimum ₦50,000 monthly transaction volume
• Technical documentation review
• API key and secret management

Pricing: 0.5% additional fee on API transactions

Contact our business team for API access and documentation

Yes! We offer white-label solutions for businesses:

White-label Features:

• Your company logo and branding
• Custom color scheme and UI
• Your business name and contact info
• Custom domain and app name
• Enhanced profit margins

Requirements:

• Minimum ₦500,000 monthly transaction volume
• Business registration documents
• Dedicated account manager
• Setup fee: ₦150,000 (one-time)
• Monthly licensing: ₦25,000

Perfect for: Telecom shops, business centers, fintech startups, existing VTU businesses

Comprehensive business support services:

• Dedicated Account Manager: For high-volume businesses
• Priority Customer Support: Faster response times
• Business Training: Free VTU business setup training
• Marketing Materials: Flyers, banners, business cards
• Technical Integration: Help with POS integration

Business Resources:

• Best practices guide for VTU business
• Customer acquisition strategies
• Pricing optimization recommendations
• Market analysis and trends
• Monthly business webinars

Qualification: Available for businesses with ₦100,000+ monthly volume